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Our contact information
By email:
admin@bensongifts.com
By standard mail:
Benson World Imports
2 Main Street
Biddeford, Maine 04005
By phone:
800-928-9836 (between 10 a.m. and 5 p.m. EST)
sales@bensongifts.com
By email:
admin@bensongifts.com
By standard mail:
Benson World Imports
2 Main Street
Biddeford, Maine 04005
By phone:
800-928-9836 (between 10 a.m. and 5 p.m. EST)
sales@bensongifts.com
Shipping Information:
Orders will be shipped using either UPS or USPS. Most orders ship within 14 business days. If your order is expected to take longer, we will contact you.
Refund, Returns and Cancellation Policies:
For all Purchases (website orders, catalog orders, custom orders), the following return policy applies:
Refund or exchange requests are only accepted in the following cases:
The product you received has been damaged in transit.
The product you received is significantly different than that advertised online.
Refund requests will NOT be accepted in the following cases:
Reasonable variations and imperfections in color, size, patterns, decorations, embroidery, mirror work, thread work, stitching, brass inlay, wood inlay, wood work, or any hand work.
For products that are advertised as “vintage” or “antique”, refunds will not be accepted for reasons such as “the product looks old, used, or worn out.”
Our products are hand-crafted by artisans in Asia. Because of the handmade nature of the collections, the products may contain variations in color/pattern and imperfections in making. The imperfections found in handmade products make the product unique and add to their natural beauty.
How to handle damaged shipments:
If you receive a product that is damaged, you must inform our Customer Service team sales@bensongifts.com within 7 calendar days of the date of delivery. We will process refund requests for damaged shipments only if informed within this timeframe. Digital photos will be requested from the customer to help our professionals assess the damage incurred. When digital photos are received for your damaged shipment, we will file an insurance claim with the shipping company. Because this process is time-consuming, it may take up to 4-5 weeks to process your refund request.
How to handle return and refund requests, other than damaged shipments:
Please email our Customer Service department at sales@bensongifts.com with your return/refund request and the reason for your product return, along with digital photos of the product, within 7 calendar days of the date of delivery. We will process your refund request only if informed within this timeframe.
Important Information for all returns/refunds:
If your refund/return request is accepted, you will be responsible for return postage to the return address we provide to you. It may take up to 4-5 weeks to completely process your refund request. Our Customer Service team will make the final decision on whether a refund request is to be accepted or not, based on the evidence and information provided.
For additional information or to request additional photographs of our products, please contact us at sales@bensongifts.com.
Orders will be shipped using either UPS or USPS. Most orders ship within 14 business days. If your order is expected to take longer, we will contact you.
Refund, Returns and Cancellation Policies:
For all Purchases (website orders, catalog orders, custom orders), the following return policy applies:
Refund or exchange requests are only accepted in the following cases:
The product you received has been damaged in transit.
The product you received is significantly different than that advertised online.
Refund requests will NOT be accepted in the following cases:
Reasonable variations and imperfections in color, size, patterns, decorations, embroidery, mirror work, thread work, stitching, brass inlay, wood inlay, wood work, or any hand work.
For products that are advertised as “vintage” or “antique”, refunds will not be accepted for reasons such as “the product looks old, used, or worn out.”
Our products are hand-crafted by artisans in Asia. Because of the handmade nature of the collections, the products may contain variations in color/pattern and imperfections in making. The imperfections found in handmade products make the product unique and add to their natural beauty.
How to handle damaged shipments:
If you receive a product that is damaged, you must inform our Customer Service team sales@bensongifts.com within 7 calendar days of the date of delivery. We will process refund requests for damaged shipments only if informed within this timeframe. Digital photos will be requested from the customer to help our professionals assess the damage incurred. When digital photos are received for your damaged shipment, we will file an insurance claim with the shipping company. Because this process is time-consuming, it may take up to 4-5 weeks to process your refund request.
How to handle return and refund requests, other than damaged shipments:
Please email our Customer Service department at sales@bensongifts.com with your return/refund request and the reason for your product return, along with digital photos of the product, within 7 calendar days of the date of delivery. We will process your refund request only if informed within this timeframe.
Important Information for all returns/refunds:
If your refund/return request is accepted, you will be responsible for return postage to the return address we provide to you. It may take up to 4-5 weeks to completely process your refund request. Our Customer Service team will make the final decision on whether a refund request is to be accepted or not, based on the evidence and information provided.
For additional information or to request additional photographs of our products, please contact us at sales@bensongifts.com.
